Terms of Service

These terms are an agreement between you and Misi Ltd, a company registered in England and Wales (company number 10207321), registered office 3 St Paul’s Road, Salford M7 3NY (“Misi”, “we”, “us”). They apply to the Misi BioLabs web app, the Misi BioLabs Android app and this website (“the Service”). By creating an account you accept these terms and our Privacy Policy.

1. Eligibility and your account

• You must be at least 16 years old to use the Service.
• Give accurate information, especially health information, because your plans depend on it.
• Keep your password secure. You are responsible for activity on your account. Tell us straight away at support@misibiolabs.com if you think someone else has accessed it.
• One account is for one person. Do not share or sell accounts.

2. Subscriptions, free trial and payment

• Some features need a paid subscription. Current plans and prices are shown on our pricing page and in the app before you pay. Prices include any VAT or sales tax that applies.
• New accounts get a 7-day free trial. No payment card is needed for the trial and you will not be charged when it ends; paid features simply stop until you subscribe.
• Payments are handled by our secure payment processor. Subscriptions are monthly or annual and renew automatically at the end of each period, at the price then in force, until you cancel. We will tell you in advance about any price change, and you can cancel before it applies.
• Promotion codes and redemption codes are subject to the conditions shown when you use them. Codes that grant lifetime access give access for as long as we operate the Service and your account remains in good standing.

3. Cancelling and refunds

• You can cancel at any time in the app (Settings → Account & Billing). Cancellation stops the next renewal, and you keep access until the end of the period you have paid for.
• UK and EU consumers have a legal right to cancel a new subscription within 14 days of buying it. Because the Service starts straight away at your request, if you cancel within that period we will refund what you paid minus a proportionate amount for the time you had access. To use this right, email support@misibiolabs.com within the 14 days.
• Apart from that, and from any other rights you have by law, payments are not refundable for partly used periods.
• If you delete your account, any automatic renewal is stopped. See the account deletion page.

4. Health information and AI-generated content

• Nutrition and training plans are assembled by AI from our curated meal database and exercise library. Reports, supplement suggestions, biomarker analysis and AI coach replies are generated by AI. All of this content is for information and education only. It is not medical advice, diagnosis or treatment, and they do not replace a doctor, dietitian or other qualified professional.
• AI content can be inaccurate or unsuitable for you. Check it yourself and use your own judgement before acting on it. Stop exercising and get medical help if you feel pain, dizziness, chest discomfort or shortness of breath.
• The Service has not been evaluated by the US Food and Drug Administration (FDA) or the UK MHRA and is not intended to diagnose, treat, cure or prevent any disease. It is not a medical device.
• Exercise carries a risk of injury. You choose whether to follow any plan and are responsible for exercising within your own limits. Results vary from person to person and are not guaranteed.
• Using the Service does not create a doctor–patient or trainer–client relationship with Misi.

5. Coaches you invite

You can give a coach, trainer or clinician a private link to selected parts of your data. You choose what they see and can revoke access at any time. Coaches are independent of Misi: we are not responsible for their advice, and they must use your data only to support you.

6. Your content

• You own the content you add (logs, photos, notes, recipes). You give us a licence to store and process it only to provide the Service to you.
• If you share a meal to the community, you give Misi and other users a non-exclusive, royalty-free licence to display and use that meal within the Service. You can remove your shared meals at any time.
• Only share content you have the right to share, and nothing unlawful, offensive or misleading.

7. Acceptable use

You must not:

• break the law or anyone else’s rights while using the Service;
• try to access other people’s accounts or data, or get around security or usage limits;
• scrape, copy, reverse engineer or resell the Service or its content, except as the law allows;
• overload, disrupt or introduce malicious code into the Service;
• use the Service or its AI output to build a competing product.

8. Suspension and ending the agreement

• You can stop using the Service and delete your account at any time (see the account deletion page).
• We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable we will warn you first. If we close a paid account without good reason, we will refund the unused part of your subscription.
• We may change or withdraw features. If we stop providing the Service altogether, we will give you reasonable notice and refund any prepaid period you cannot use.

9. Our responsibility to you

• We provide the Service with reasonable care and skill. We do not promise it will always be available, uninterrupted or error-free.
• Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory consumer rights are not affected.
• Subject to that, we are not responsible for losses that were not reasonably foreseeable, for business losses, or for losses caused by your decision to act on AI-generated content without appropriate professional advice. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

10. Changes to these terms

We may update these terms, for example to reflect new features or legal changes. We will post the new version here and, for significant changes, tell you in the app or by email before they apply. If you do not agree, you can cancel and delete your account.

11. Law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protection of the mandatory laws of your country and can bring proceedings in your local courts. Please contact us first at support@misibiolabs.com so we can try to resolve any problem.

12. Contact

Misi Ltd, 3 St Paul’s Road, Salford M7 3NY, United Kingdom · support@misibiolabs.com